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Privacy Policy

How Ask Rani handles your information — explained simply, honestly.

Last Updated: May 7, 2026
In this policy

1. Who We Are

Ask Rani is a service operated by CVS LOGIC, a Texas-registered limited liability company ("we," "us," or "our"). Ask Rani provides AI-powered customer assistance for retail businesses, restaurants, and similar establishments through web chat interfaces and WhatsApp messaging.

Our service is offered to businesses (our "Clients") who use Ask Rani to assist their own customers ("End Users"). This Privacy Policy explains how we handle information for both groups.

2. Information We Collect

From End Users (Customers Of Our Clients)

When you interact with Ask Rani at a participating store or business — by scanning a QR code, messaging on WhatsApp, or chatting on a kiosk — we collect:

  • Messages you send — text, voice notes (transcribed), and images you share with Rani
  • Rani's responses — the assistant's replies during your conversation
  • WhatsApp profile information — your phone number and display name as provided by WhatsApp, only when you message us via WhatsApp
  • Conversation metadata — timestamps, conversation IDs, the store you're interacting with, and which device type you're using (web kiosk or WhatsApp)
  • Voice note audio — temporarily, for transcription only; not retained after transcription
  • Images sent — temporarily, for product identification only; not retained after analysis
What we do NOT collect from End Users: We do not collect your name (other than what WhatsApp shares automatically), email address, payment details, government IDs, location, contacts, or any information beyond what you voluntarily share in your conversation with Rani.

From Clients (Businesses Using Ask Rani)

When you sign up your business for Ask Rani, we collect:

  • Business name, address, and contact information
  • Account credentials and authorized representative details
  • Inventory, menu, pricing, and product information you upload
  • WhatsApp Business Account configuration (when applicable)
  • Payment and billing information processed by our payment partners

3. How We Use Information

We use the information we collect to:

  • Provide the assistant service — generate accurate, contextual responses to End User questions using AI
  • Maintain conversation continuity — recall recent context within a conversation so Rani can give helpful follow-up answers
  • Generate analytics for Clients — show our Clients (the businesses) aggregate insights about what their customers ask, common requests, and missing inventory items
  • Improve service quality — analyze conversation patterns to make Rani more accurate over time
  • Operate technical infrastructure — caching, error logging, security monitoring
  • Comply with legal obligations — respond to lawful requests and enforce our terms

4. WhatsApp Messaging — Specific Disclosures

When you message a business through WhatsApp using Ask Rani:

  • You initiate the conversation. We only respond on WhatsApp after you message a business first. We do not send unsolicited WhatsApp messages.
  • Your phone number is used solely to identify your conversation with that specific business and to send replies. It is not shared with other businesses or used for marketing without your explicit opt-in.
  • WhatsApp's own privacy practices apply. WhatsApp (Meta Platforms, Inc.) handles message delivery and is subject to its own WhatsApp Business Privacy Policy.
  • End-to-end encryption exists between you and the business's WhatsApp Business Account. Once a message reaches the business account, Ask Rani processes it on the business's behalf as their authorized technology provider.
  • You may opt out at any time by sending "STOP" or "UNSUBSCRIBE," or by simply not messaging the business.

5. How We Share Information

We share End User information only as needed to provide the service:

With Our Clients

Our Clients (the businesses using Ask Rani) can see the conversations their customers have with Rani at their store. This includes End User messages, Rani's replies, and WhatsApp profile information. Clients use this to provide customer service and analyze their operations.

With Service Providers (Sub-Processors)

We use the following third parties to operate Ask Rani:

These providers process information only as needed to deliver the service, under data processing agreements that require appropriate security and confidentiality.

Legal Disclosures

We may disclose information when required by law, valid legal process, or to protect the rights, property, or safety of CVS LOGIC, our Clients, End Users, or the public.

We do not sell your personal information. We do not share your information with advertisers, data brokers, or for marketing purposes outside the scope of providing the Ask Rani service.

6. Data Retention

We retain information for as long as needed to provide the service:

  • Conversation history — retained as long as you continue to interact with the business through Ask Rani, plus a reasonable analytics window. Typical retention: 12 months from your last interaction.
  • Voice note audio — deleted within 24 hours of transcription
  • Images sent to Rani — deleted within 24 hours of analysis
  • Aggregated analytics — may be retained indefinitely in de-identified form
  • Client account data — retained for the duration of the Client's account plus legal retention requirements (typically 7 years for tax/financial records)

7. Your Rights

Depending on where you live, you may have rights including:

  • Access — request a copy of the personal information we hold about you
  • Correction — ask us to fix inaccurate information
  • Deletion — ask us to delete your information (see Section 8)
  • Objection — object to certain processing activities
  • Portability — receive your information in a portable format
  • Withdrawal of consent — withdraw consent where processing is based on consent

To exercise these rights, contact us using the information in Section 12. We will respond within 30 days.

For California Residents (CCPA)

California residents have specific rights under the California Consumer Privacy Act, including the right to know what categories of personal information we collect, the right to deletion, and the right to non-discrimination for exercising these rights. We do not sell personal information.

For European Residents (GDPR)

If you are in the European Economic Area, our legal basis for processing personal data is: (a) your consent when you initiate a conversation, (b) our legitimate interest in providing the service you requested, and (c) compliance with legal obligations.

8. Data Deletion

You can request deletion of your data at any time:

  • WhatsApp users: Send "DELETE MY DATA" to the business's WhatsApp number, or email us directly
  • Web chat users: Email us with the approximate date of your conversation and the business name
  • Anyone: Email admin@askrani.ai with the subject "Data Deletion Request"

We will process deletion requests within 30 days. Some information may be retained where required by law (e.g., financial records) or for legitimate security and fraud-prevention purposes.

9. Security

We use reasonable technical and organizational measures to protect your information:

  • Encryption in transit (TLS/HTTPS) for all communications
  • Encryption at rest for stored data
  • Access controls limiting who can view conversation data
  • Audit logging of administrative actions
  • Regular security reviews and credential rotation

No system is 100% secure. We will notify affected users and authorities of material data breaches as required by applicable law.

10. Children

Ask Rani is not directed to children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top and, where appropriate, notify Clients via email. Continued use of Ask Rani after changes constitutes acceptance of the updated policy.

12. Contact Us

How to reach us about privacy

CVS LOGIC
(operating Ask Rani)

Privacy & general inquiries: admin@askrani.ai

Website: askrani.ai

This Privacy Policy is governed by the laws of the State of Texas, United States. Any disputes will be resolved in the courts of Texas, except where local consumer protection laws apply.